Spa Policies

Arrivals: Please arrive 10 minutes prior to your appointment time to allow for a stress-free checkin. We regret that late arrivals may not receive an extension of service time and will be responsible for the full service fee.

Appointments: Due to the popularity of our services, we highly recommend that you schedule an appointment in advance. A Visa or Mastercard number or valid gift certificate that covers the full service cost is requird to reserve services of $50 or more.

Cancellation Policy: Since our priority is to provide personal services to our clients, no-shows and cancellations affect our staff and our other clients greatly. We request a minimum of 24 hours notice for cancellation of a single service, 48 hours for package bookings and 72 hours for group bookings and for all services scheduled during Master's Week. Cancellations occurring after the required times listed will result in a 50 percent charge of the total price of services scheduled and 100 percent in the event of a no-show.

Cell Phones and Pagers: As a courtesy to other guests, and to maintain an atmosphere of relaxation, we ask that all cell phones and pagers be turned off while you are in our facility.

Gratuities: Gratuities are graciously accepted. Gratuities are not included in the listed menu price of any of our services or packages.

Gift Certificates: A gift certificate from Aqua Salon & Spa makes a perfect gift for any occasion. Gift certificates are available for any single service, any listed or customized package or any monetary amount. They can be applied toward other services of equal or lesser value or for the purchase of retail products or merchandise. A price difference can be paid for any upgrades on services.
  • Gift certificates are not redeemable for cash
  • Gift certificates may be transferred to another person
  • Gift certificates expire 180 days after the issue date
  • Original gift certificate must be physically present to be redeemed.
Please inquire about our group booking discounts. We are happy to offer special rates for large parties